Question 1

What is your lead time?

Accepted Answer

Our gift boxes are proudly made to order. Once you place your order, allow 1-3 business days for production plus transit time for delivery, not including the date your order was placed. (For example, if you place your order on Monday, the latest your gift would ship out would be on Thursday.)

Question 2

What are your delivery method?

Accepted Answer

We ship anywhere within Canada via Purolator (2-7 business days) and Fedex Economy (2-5 business days); within US, via USPS Ground (2-6 business days), USPS Priority Mail (2-6 business days) and Courier Express (1-2 business days).We have curb side pick up option (no shipping cost) at our studio, 5310 89 St NW, T6E 5P9, Edmonton, AB.We also offer direct delivery within 20km radius from our studio address.*During peak season (eg Mother’s Day, Christmas, New Year etc), shipping may be delayed for up to 7-10 business days at some of the Canada Post and USPS facilities. Customers are advised to keep track of their orders to prevent last minute misdelivery or unexpected delays.*The shipping times are estimates provided by Purolator, USPS and Fedex/DHL and we are not able to guarantee delivery dates at any one time.

Question 3

How to track my order?

Accepted Answer

Please track your order using the tracking information that we emailed you.

Question 4

Do you include a receipt in the box?

Accepted Answer

Most gift boxes are shipped directly to the recipient, so we do not include any receipt in the shipment by default. Senders will receive an email confirmation upon placing the order and this will serve as a receipt. Please contact us for any issues, at jfgiftinc@gmail.com.

Question 5

I just placed an order and am worried it won't arrive on time. Is it too late to upgrade to express shipping?

Accepted Answer

No worries! Please notify us on the same day that your order is placed. We are happy to assist with upgrading your order to rush shipping. Please email us at hello@jfgiftinc.com.

Question 6

What is your return policy?

Accepted Answer

We truly hope our gift boxes bring you joy! Which is why we take great care to ensure your gift arrives to your recipient (or you) looking amazing!If for some reason your gift arrives damaged, please let us know as soon as possible so that we can make it right.We're happy to offer a refund or replacement for any damaged items.We have 30 days money back guarantee for any of our items/gift boxes.Please write us at hello@jfgiftinc.com if you have any questions.

Question 7

Do you offer custom gift boxes?

Accepted Answer

Yes, we offer customization for orders of 5 boxes or more.

Question 8

Do you offer freepickup/local delivery in [City, e.g., Edmonton]?

Accepted Answer

We offer free curbside pick-ups from Mon-Fri 10.30 to 4.30pm. We are not open on weekends.

Question 9

How long does shipping take?

Accepted Answer

Standard shipping takes 3–8 business days in Canada. Rush options are available at checkout.

Question 10

Can I ship gifts to multiple addresses?

Accepted Answer

Yes. For multiple recipients, please contact us or use our bulk order form.

Question 11

Can I add a personal message?

Accepted Answer

Yes, just include your gift message at checkout and we’ll include it at the back of the insert card.

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